Delivery Policy
At Creators of Society, we want your order to reach you as smoothly as possible. Below you’ll find information about order processing, delivery, tracking and international orders. If you have any questions about your delivery, please contact us a info@creatorsofsociety.com.
Order Processing
Orders are usually prepared and dispatched within 3-5 working days of your order being confirmed. Orders placed on weekends or UK bank holidays will be processed from the next working day. During collection launches, promotional periods or particularly busy periods, processing may take a little longer. If there is a significant delay with your order, we will contact you using the email address provided at checkout. Once your order has been dispatched, you will receive a dispatch confirmation email with tracking information where available.
UK Delivery:
We offer delivery throughout the United Kingdom.
Standard Delivery
Estimated delivery: [X–X WORKING DAYS]
Cost: £[XX]
[EXPRESS / NEXT-DAY DELIVERY, IF OFFERED]
Estimated delivery: [TIMEFRAME]
Cost: £[XX]
Free UK Delivery [FREE UK DELIVERY ON ORDERS OVER £XX / REMOVE IF NOT OFFERED]
Delivery estimates begin from the date your order is dispatched rather than the date the order is placed. Our UK orders are currently delivered by [UK COURIER].
EU & EEA Delivery
We are pleased to offer delivery to selected countries within the European Union and European Economic Area.
Estimated delivery: [X–X WORKING DAYS]
Delivery costs will be [CALCULATED AT CHECKOUT / £XX / BASED ON DESTINATION AND ORDER VALUE].
EU/EEA orders are currently delivered by [EU/INTERNATIONAL COURIER].
Available delivery destinations and the applicable delivery charge will be shown at checkout.
EU Customs, Duties & Import Taxes
We want international ordering to feel as straightforward and transparent as possible.
For EU orders, applicable customs duties, import VAT and other applicable import charges will be calculated and collected at checkout through our customs and duties service provider, EasyShip.
This means you will be able to see the applicable costs before completing your purchase.
Where your order has been sent on a duties-paid basis and the applicable import charges have been collected at checkout, you should not normally be required to pay those same import duties or taxes again when your order arrives.
If you are unexpectedly asked to pay an import charge that you believe has already been paid as part of your CS order, please contact us at info@creatorsofsociety.com before making an additional payment where possible, and we will help investigate.
Applicable customs duties, import taxes and other charges will be calculated and collected at checkout.
The destinations currently available for international delivery will be shown at checkout.
Tracking Your Order
Where tracking is available, you will receive tracking information by email once your order has been dispatched. Please allow some time after receiving your dispatch confirmation for tracking information to become active. If you have not received your tracking information or have concerns about your delivery, please contact info@creatorsofsociety.com.
Delivery Times
All delivery times provided by CS are estimates unless expressly stated otherwise.
Although we work with our delivery partners to ensure orders arrive within the expected timeframe, delays can occasionally occur due to circumstances outside our reasonable control, including customs processing, adverse weather, carrier disruption or unusually busy periods. We will do our best to assist if your order is significantly delayed.
Customs Delays
Although applicable EU customs duties and import taxes are calculated at checkout, international parcels may still need to pass through customs clearance. Customs processing is controlled by the relevant authorities and may occasionally result in delays outside CS’s reasonable control.
Delivery Address
Please check your delivery address carefully before completing your order. Customers are responsible for providing complete and accurate delivery information at checkout.
If you notice an error after placing your order, please contact info@creatorsofsociety.com as soon as possible. We will do our best to amend your delivery details if your order has not yet been dispatched. However, we cannot guarantee that an address can be changed once an order has entered the fulfilment or delivery process.
Failed Delivery & Returned Parcels
If delivery cannot be completed, the courier may attempt redelivery, provide collection instructions or return the parcel to CS.
If an order is returned to us because:
an incorrect or incomplete delivery address was provided;
delivery was repeatedly unsuccessful;
the parcel was not collected within the couriers specified timeframe; or
the customer refused delivery,
please contact us so that we can advise you on the available options. Additional delivery charges may apply where an order needs to be sent again in circumstances caused by an incorrect address, non-collection or another matter outside CS’s control.
This does not affect your statutory rights.
Lost Parcels
If your tracking information indicates that your parcel has been delivered but you cannot locate it, please first check around the delivery location, with other members of your household, with neighbours where appropriate, and any safe-place or collection information provided by the courier.
If you are still unable to locate your order, please contact us at info@creatorsofsociety.com. If an order appears to have been lost in transit, please contact us and we will investigate the delivery with the relevant courier. Your statutory consumer rights are not affected.
Damaged Deliveries
If your order arrives damaged, please contact info@creatorsofsociety.com as soon as reasonably possible. Please include your order number and photographs of the parcel and product where possible, as this may help us investigate the issue with the delivery provider.
Where the product itself is faulty, damaged or not as described, your statutory consumer rights apply.
Returns & Refunds
We hope you love your CS order. However, if you need to return something, we’re here to help. For full details on returns, exchanges and refunds, please see our Refunds & Returns Policy.
Contact Us
If you have any questions regarding an order or delivery, please contact:
Creators of Society
Unit 2A, West Contract House, Wellington Road, Dunston, Gateshead, NE11 9HS
United Kingdom
Email: info@creatorsofsociety.com
When contacting us about an existing order, please include your order number where possible.