Privacy Policy

Last updated: October 2026

At Creators of Society, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Creators of Society (“CS”, “we”, “us” or “our”) collects, uses, stores and protects your personal information when you visit our website, place an order, join our mailing list, contact us or otherwise interact with us.

This policy applies to our customers and website visitors in the United Kingdom, European Union (EU) and European Economic Area (EEA), as well as customers in other locations where we make our products available.

We process personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where applicable, the EU General Data Protection Regulation (EU GDPR).

1. Who We Are

Creators of Society is an independent fashion and lifestyle brand based in the United Kingdom. For the purposes of applicable data protection law, Creators of Society is the data controller responsible for the personal information described in this Privacy Policy.

Creators of Society
Unit 2A, West Contract House, Wellington Road, Dunston, Gateshead, NE11 9HS
United Kingdom
Email: info@creatorsofsociety.com

2. Information We Collect

Depending on how you interact with CS, we may collect:

  • your name;

  • email address;

  • telephone number, where provided;

  • billing and delivery address;

  • order and purchase information;

  • payment and transaction information;

  • communications you send to us;

  • information relating to returns, refunds or exchanges;

  • your email marketing preferences;

  • and technical information relating to your use of our website, such as your IP address, browser and device information.

We only collect personal information that is reasonably necessary to operate our website, fulfil orders, communicate with you and provide our services.

3. How We Use Your Information

We may use your personal information to:

  • process and fulfil your orders;

  • process payments;

  • arrange delivery;

  • send order confirmations and delivery updates;

  • manage returns, refunds and exchanges;

  • respond to enquiries and provide customer service;

  • operate, maintain and improve our website;

  • prevent fraud and protect CS and our customers;

  • comply with our legal, tax and accounting obligations;

  • and send you CS news and marketing communications where you have chosen to receive them.

4. Payments

Our website and online store are operated through Squarespace.

When you make a purchase, information necessary to process your payment and order may be processed by Squarespace and the relevant payment service providers involved in completing your transaction. CS does not need to directly store your full payment card details in order to process your purchase. Payment information is handled in accordance with the privacy and security practices of the relevant payment provider.

5. Email Marketing

If you choose to subscribe to CS emails, we may use your name and email address to send you information including:

  • new collection launches;

  • product releases and restocks;

  • The Society Journal;

  • events;

  • brand news;

  • and occasional offers and other CS updates.

Our email marketing is managed through Squarespace. Where consent is required, we will only send marketing communications where you have chosen to receive them.

You can unsubscribe at any time using the unsubscribe link contained in our marketing emails. Unsubscribing from marketing will not prevent us from sending essential communications relating to an order or transaction.

6. We Do Not Sell Your Information

CS does not sell, rent or trade your personal information. Your personal information is not sold to advertisers or other organisations for their own marketing purposes.

We only share personal information where reasonably necessary to operate our business, provide a service you have requested or comply with our legal obligations. This may include sharing necessary information with:

Squarespace, which provides our website, ecommerce and email marketing services; payment providers involved in processing your transaction; delivery, courier and postal providers so that we can deliver your order; professional advisers, such as accountants or legal advisers, where necessary; and government, regulatory or other authorities where disclosure is required by law.

We only provide information that is reasonably necessary for the relevant purpose.

7. Our Lawful Bases for Using Your Information

Under applicable UK and EU data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on: Contract — where we need your information to process, fulfil and deliver your order or otherwise perform our contract with you.

Legal obligation — where we need to process or retain information to comply with tax, accounting, consumer protection or other legal requirements.

Legitimate interests — where processing is reasonably necessary to operate, protect or improve CS, provided those interests are not overridden by your rights and interests. Consent — where you have chosen to allow a particular use of your information, such as receiving marketing communications or accepting non-essential cookies. Where we rely on your consent, you can withdraw that consent at any time.

8. EU and EEA Customers

CS is established in the United Kingdom and makes its products available to customers within the European Union and European Economic Area.

Where the EU GDPR applies to our processing of your personal information, we will process that information in accordance with its requirements. Customers in the EU and EEA may have rights including access, correction, erasure, restriction, objection and data portability, depending on the circumstances.

EU/EEA Representative

Where CS is required to appoint a representative under Article 27 of the EU GDPR, our representative can be contacted at:

[EU/EEA REPRESENTATIVE NAME]
[EU/EEA REPRESENTATIVE ADDRESS]
[CITY / POSTCODE]
[EU/EEA COUNTRY]

Email: [EU/EEA REPRESENTATIVE EMAIL]

Our EU/EEA representative may be contacted regarding matters relating to the processing of personal information under the EU GDPR.

9. International Data Transfers

As CS is established in the United Kingdom and serves customers internationally, personal information may be processed across international borders. Our website and certain services are provided through Squarespace and its associated service providers, which may process information in countries outside the United Kingdom or EEA.

Where personal information is transferred internationally, we will take appropriate measures to ensure that the transfer is made in accordance with applicable data protection legislation and that appropriate safeguards are used where required.

10. Cookies

Our Squarespace website uses cookies and similar technologies. Some cookies are necessary for the website to function correctly, including functionality associated with shopping, security and checkout. Other cookies may help us understand how visitors interact with our website or provide additional functionality.

Where consent is required by applicable law, non-essential cookies will only be used after you have made your choice through our website's cookie consent controls. You can manage or change your cookie preferences through the cookie settings available on our website.

Further information about our use of cookies can be found in our Cookie Policy.

11. How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected or where we are required to retain it by law.

Certain order and transaction records may need to be retained for tax, accounting, fraud prevention or legal purposes. Marketing information will be retained while you remain subscribed or for as long as otherwise necessary for us to maintain appropriate records of your marketing preferences.

When personal information is no longer required, we will securely delete, anonymise or otherwise dispose of it where appropriate.

12. Keeping Your Information Safe

We take reasonable technical and organisational measures to protect the personal information entrusted to us from loss, misuse, unauthorised access, alteration or disclosure. Our website, ecommerce functionality, payments and email marketing are operated using established third-party technology, primarily through Squarespace.

However, no internet-based service or electronic storage system can guarantee complete security.

13. Your Data Protection Rights

Depending on where you live and the circumstances of the processing, you may have the right to:

  • ask what personal information we hold about you;

  • request a copy of your personal information;

  • ask us to correct inaccurate or incomplete information;

  • request deletion of your information in certain circumstances;

  • ask us to restrict how your information is used;

  • object to certain uses of your information;

  • request the transfer of certain information to you or another organisation;

  • withdraw consent where we rely upon consent;

  • and object to direct marketing at any time.

To exercise any of these rights, please contact:
info@creatorsofsociety.com

We may need to verify your identity before completing your request.

14. Complaints

If you have concerns about how CS handles your personal information, please contact us at info@creatorsofsociety.com so that we can try to resolve the matter.

If you are in the United Kingdom, you also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator. If you are located in the EU or EEA and the EU GDPR applies to the processing of your personal information, you may also have the right to lodge a complaint with the relevant data protection supervisory authority in your country.

15. Children's Privacy

CS does not knowingly seek to collect personal information from children where parental or guardian consent would be required under applicable law. If you believe personal information relating to a child has been provided to us inappropriately, please contact us.

16. Third-Party Links

Our website may contain links to websites or services operated by third parties. CS is not responsible for the privacy practices of third-party websites. We recommend reviewing the relevant privacy information before providing personal information to those services.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements. The latest version will be published on our website, with the date of the most recent update shown at the top of this page.

18. Contact Us

If you have any questions about this Privacy Policy, would like to exercise your data protection rights or have a question about how CS handles your personal information, please contact:

Creators of Society
Unit 2A, West Contract House, Wellington Road, Dunston, Gateshead, NE11 9HS
United Kingdom
Email: info@creatorsofsociety.com